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Please take a moment to review our updated Privacy Statement here.    

Welcome to Platform Equinix™

A customer guide for self-service options, customer care contacts, and Equinix product and policy information to help you deploy data center operations, expand your interconnections and grow your business on Platform Equinix™.

Getting Started

  • Global Customer Care:
    The Global Service Desk (GSD) is the initial point of contact for customer service issues and order placement.
  • :
    Contact your assigned CSM for onboarding activities, account management and issue escalation management.
  • IBX Tour:
    or contact Global Customer Care.
  • Customer Newsletter:
    Sign-up to find analyst reports, new data center openings, ecosystem updates, product enhancements, events and more.
 Self Service Ordering and Operations Management:
  • IBX Services: SmartHands, Inbound/Outbound Packages and Trouble Tickets
    Learn about services to help you manage your data center onboarding.
  • : Log in to place cross connect orders, open work tickets, get reports and manage interconnections.
  • : Brings together cloud service providers and customers, enabling them to establish affordable, private, high-performance connections within Platform Equinix.
  • : Enables networks, content providers and large enterprises to exchange internet traffic through the largest global peering solution across more than 25 markets.  



IBX Data Centers

Locations and Benefits




Equinix Products & Policies

体育投注软件Integration into Platform Equinix

  • Equinix Glossary
    Find commonly used industry terms on Equinix portal products.
  • : Log in to find, connect and market to a growing business ecosystem of over 9,500 members across Platform Equinix™.
  • : Your go-to source for the latest partner information and sales and marketing resources.
  • Global Pricing and Billing Guidelines:
    Understand current pricing and billing policy, as well as invoicing procedures.
  • Global IBX Policies:
    Customer terms and conditions for using Equinix IBX® data centers.
  • Equinix Product Policies and SLAs:
    Find Equinix’s policies for products and services.
  • All Products and Services:
    Find Equinix products and services to interconnect with anyone in the world and integrate services you need to run your business.