Welcome to Platform Equinix™
A customer guide for self-service options, customer care contacts, and Equinix product and policy information to help you deploy data center operations, expand your interconnections and grow your business on Platform Equinix™.
- Global Customer Care:
The Global Service Desk (GSD) is the initial point of contact for customer service issues and order placement.
Contact your assigned CSM for onboarding activities, account management and issue escalation management.
- IBX Tour:
or contact Global Customer Care.
- Customer Newsletter:
Sign-up to find analyst reports, new data center openings, ecosystem updates, product enhancements, events and more.
- IBX Services: SmartHands, Inbound/Outbound Packages and Trouble Tickets:
Learn about services to help you manage your data center onboarding.
- : Log in to place cross connect orders, open work tickets, get reports and manage interconnections.
- : Brings together cloud service providers and customers, enabling them to establish affordable, private, high-performance connections within Platform Equinix.
- : Enables networks, content providers and large enterprises to exchange internet traffic through the largest global peering solution across more than 25 markets.
IBX Data Centers
Locations and Benefits
- Global Locations:
Learn the strategic value of Equinix metro locations and corresponding IBX data centers around the world.
- IBX Quick Reference Guide:
Review all IBX data centers across key attributes.
- Technical Specifications:
Get specifications on the location, facility, services and certifications of each IBX data center.
- Data Center Certifications:
Find IBX certifications and standards by type or location.
- Global IBX On-Site Tools:
Review the Equinix guidelines for IBX on-site tools use, internet access and the use of IBX facilities.
- Global IBX Emergency Procedures:
Review the Equinix procedures for IBX building evacuation in case of an emergency.
Equinix Products & Policies
体育投注软件Integration into Platform Equinix
- Equinix Glossary:
Find commonly used industry terms on Equinix portal products.
- : Log in to find, connect and market to a growing business ecosystem of over 9,500 members across Platform Equinix™.
- : Your go-to source for the latest partner information and sales and marketing resources.
- Global Pricing and Billing Guidelines:
Understand current pricing and billing policy, as well as invoicing procedures.
- Global IBX Policies:
Customer terms and conditions for using Equinix IBX® data centers.
- Equinix Product Policies and SLAs:
Find Equinix’s policies for products and services.
- All Products and Services:
Find Equinix products and services to interconnect with anyone in the world and integrate services you need to run your business.